Work-at-home Agent Model to Accelerate Migration from On-premise to Cloud Application Solutions


The global cloud contact center applications market is estimated to reach $7.4 billion by 2026, says Frost & Sullivan

SANTA CLARA, Calif., March 11, 2021 /PRNewswire/ — Frost & Sullivan’s recent analysis finds that the global cloud contact center applications market is estimated to reach $7.4 billion by 2026 from $2.7 billion in 2019, driven by the rapid migration from on-premise to cloud application solutions. The impact of the COVID-19 pandemic has propelled the demand for workforce engagement management and analytics applications. This increases the deployment of cloud/hybrid setups and creates opportunities to leverage digital solutions that support work-at-home agents (WAHA), self-service bots, and artificial intelligence-enabled solutions. 

For further information on this analysis, Cloud Solutions Powering the Global Contact Center Applications Market, Forecast to 2026, please visit:

“The increasing demand for cloud solutions and intense market competition have led to cloud-to-cloud migration. Cloud technology allows vendors to offer contact center solutions on a subscription basis, which enables client organizations to purchase the seats and functionality they need and change the configuration in line with operational needs dynamically,” said Sherrel Roche, Information & Communication Technology Industry Principal at Frost & Sullivan.

Roche added: “As an integral part of business optimization strategies, there is a shift in companies pushing for the adoption of process automation. Therefore, high-value capabilities such as social media, WebRTC, Big Data, artificial intelligence, analytics, and personalization are poised to generate new demand and drive user-base expansion.”

The expansion of hybrid cloud offerings, declining data security concerns, and ease of scalability around cloud deployments drive large companies toward cloud adoption, presenting immense growth prospects to market participants. To leverage the opportunities, stakeholders should:

  • Leverage innovations and showcase a unique selling point to cater to the increasing number of companies migrating to cloud/hybrid setups.
  • Focus on research and development (R&D) efforts to integrate new features and gain a competitive advantage in the market.
  • Address security concerns to emerge as the industry leader and establish a strong, reliable reputation in the market by partnering with cybersecurity vendors to meet the clients’ data security and privacy needs.
  • Expand market outreach by establishing strategic partnerships with partners, distributors, resellers, and system integrators to help clients optimize operations, reduce costs and increase efficiency.

Cloud Solutions Powering the Global Contact Center Applications Market, Forecast to 2026 is the latest addition to Frost & Sullivan’s, Information & Communication Technology research and analyses available through the Frost & Sullivan Leadership Council, which helps organizations identify a continuous flow of growth opportunities to succeed in an unpredictable future.

About Frost & Sullivan

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Cloud Solutions Powering the Global Contact Center Applications Market, Forecast to 2026  



Zuzana Zukarnain

Global Corporate Communications



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Handicraft Furniture setting a new trend in the interior and home décor industry

Handicraft Furniture setting a new trend in the interior and home décor industry

Furniture is one of the most prominent and significant aspects of any space. It adds a distinct depth and feel to the décor and enhances its beauty to the next level. Conventionally furniture was considered only as a side element while designing an interior. However, today the trend has changed; the limelight is on the furniture and furnishing elements. Young interior designers and architects are giving utmost importance to furniture and are heavily investing their time and efforts to get the best furniture for modern urban spaces.

Antique Handicraft Furniture

Saharanpur – the furniture city of India is renowned for its explicit patterns, wide motifs, and creativity. The city is home to some of the most skilled and proficient artisans and craftsmen. These creative enthusiasts are known for their attention to detail, intricate carving, and eye for perfection. The finishing and look of the furniture created in this city are beyond comparison. Craftatoz is one of the reputed furniture manufacturing companies in India. Established in the year 1989 in Saharanpur, the company has more than 300 trained and skilled workmen. The antique and eternal furniture created by Craftatoz sets the perfect symphony of texture and gives your space a stunning and grandeur appearance.

Furniture artefacts are one of the worthwhile investments. It not only augments the overall appearance of your room but also meticulously sets the whole ambience. The novelty and ethnic feel of antique furniture make it highly popular amongst the masses. The designers and interior decorators are hunting unique and exquisite antique furniture that connects one with the Indian roots. Craftatoz is one of its kind of handicraft furniture manufacturing company striving to preserve the Indian handicraft industry and introducing artistic handicraft furniture that is spectacular and awe-inspiring.

Preserving the art of Handicraft

Handicraft furniture online is a part of Indian heritage and culture from the Britishers time. Handicraft furniture speaks volumes about our rich history and love for art. Handicraft furniture is an integral part of our interiors and gives your premise an elegant touch. However, over the period of time with the introduction of modernization and machine-made furniture, the significance of handicraft furniture has been also affected to a great extent.  Furniture giants like Craftatoz are exerting themselves to promote the artisan’s talent and preserve the art of handicraft. They are bringing handicraft furniture to modern homes and preserving our legacy. Handicraft furniture is a seamless combination of modern art, style, and antiquity. They are unmatched and a true epitome of sophistication.

Handicraft furniture suits your décor and adds more splendor to it

The latest global trend in home furniture and decoration is Handicraft Furniture. Décor with the layer of Indian handicraft products and furniture creates an interesting décor and creates an impeccable melody of texture, color, fabric, styles, etc. Antique handicraft furniture in the form of mirrors, center table, jharokhas, Chandeliers, key holders, table lamps, corner tables, and much more. Handicraft Furniture is true alchemy of style and poise. They are an ideal fit for any modern urban or conventionally designed abodes. The handicraft wooden furniture celebrates luxury and creates a lavish feel.

The matchless collection of handicraft furniture

Handicraft furniture is never outdated. They are timeless and always in fashion. Other furniture styles may come and go but the love for Indian handicraft and artistic furniture is increasing at an enormous rate. A true lover of Indian culture and exclusive products is sure to get impressed by the sumptuous range of handicraft furniture offered by Craft atoz. The handicraft furniture can truly revamp your furniture and add a gleam to your interiors. Handicraft furniture is available in size, style, and pattern. The availability of premium grade handicraft furniture collection has led to an immense increase in the demand and utility of the same. Interior designers and décor experts are incorporating handicraft furniture to create a comprehensive mood of the space and give it a cutting-edge.

Taking furniture industry to newer heights

Like every industry, the furniture industry has also witnessed several ups and downs. The trends in the furniture industry are ever-evolving. There are continuous introductions and upgrades in this sector. However, the heart of the furniture segment is still ‘Handicraft Furniture’ the simplicity, quirkiness, antique touch, regal patterns and immersive feel of handicraft furniture still continue to mesmerize everyone with its grandeur and sheer opulence.

Handicraft furniture is at the pedestal and gaining substantial attention worldwide. They are widely acknowledged as one of the most reputed, credible, and authentic Indian art forms. The handicraft furniture reflects the legacy of the country and opens new avenues for Indian craftsmen and artefacts. Craftatoz with an aim to provide these artists global exposure and widespread Indian culture to every corner of the world brings a well-thought, finely detailed range of handicraft furniture that creates the cult and sets new milestones in the world of online furniture.


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