WhatsApp chatbot ‘MyGov Corona Helpdesk’ surpasses 30M users (Ld)


    New Delhi, March 23 | A WhatsApp chatbot called ‘MyGov Corona Helpdesk’, launched by the Indian government to help address queries around the Covid-19 pandemic has crossed the milestone of 30 million users over the last year, the Facebook-owned platform said on Tuesday.

    Powered by Haptik’s Conversational Artificial Intelligence (AI) solutions, the official WhatsApp chatbot by the Ministry of Health and MyGov has processed over 45 million conversations on WhatsApp from users across the country with more than 67 million messages having been sent since its launch.

    “Since the pandemic first hit our country, one of WhatsApp’s most significant associations has been with the Ministry of Health and with MyGov. With the power of easy-to-use technology citizens gained access to the latest, verified information on Covid-19,” Shivnath Thukral, Director – Public Policy, WhatsApp, said in a statement.

    With the determination to flatten the misinformation curve and drive awareness around Covid-19, this API-based helpline was made available to all WhatsApp users for free in English and Hindi, the company said.

    “Over the last year, MyGov Corona Helpdesk, an AI-enabled Chatbot has been a path-breaking technological solution that has helped millions of citizens by providing timely updates about the Covid-19 pandemic,” said Abhishek Singh, CEO, MyGov and Digital India.

    “The right communication strategy combined with innovative technology has been integral to deal with the pandemic, and it has been one of the endeavours of Digital India and its initiative, MyGov to become the bridge between citizens and government and ensure dissemination of authentic information, curb rumours, myths and misinformation,” Singh added.

    In addition to the MyGov helpline, WhatsApp has also enabled more than 16 Covid-19 helplines in 13 other Indian states in English and other regional languages.

    Last year in June, the AI enabled ‘MyGov Corona Helpdesk’ bagged two awards under the categories ‘Best Innovation for Covid-19’ — Society Peoples Choice and ‘Covid-19 Overall Winner at the recently held CogX 2020’, which is a prestigious global leadership summit and festival of AI and Emerging Technology held annually in London.

    The awards were won by the Technical Partner of MyGov, JioHaptik Technologies Limited.

    Source: IANS

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    Social Media Expert And Founder Of Aapno Rajasthan Durgesh Dhaker Gives His Two Cents On Growing One's Reach Online

    Social Media Expert And Founder Of Aapno Rajasthan Durgesh Dhaker Gives His Two Cents On Growing One's Reach Online

    “Work and you’ll get what you need; work harder and you’ll get what you want”.

    The above-mentioned quote speaks volumes about the courage of those who have made substantial breakthroughs in their life with hardwork and dedication.

    One such committed individual who is preparing several notable names with their social media reach is Durgesh Dhaker. An agile and someone who keeps himself upbeat with the happenings in the country, Durgesh has acquired expertise in carving the social media strategies for various stalwarts. He is also the founder of Aapno Rajasthan

    facebook page with more than 1 million likes which he gain within very short time with his expertise.

    Coming from the beautiful city of Chittorgarh in the land of Rajasthan, Durgesh Dhaker is making his parents and fellows pride of his strides and success acquired through hustling with perseverance. His social media expertise enables him to give his top tips for growing one’s social media presence, it is as below-

    1-Create a network

    Social media comprises of a huge number of people who need to build their reach, subsequently, it turns into a fiercely cutthroat spot where every individual is attempting to draw in mass consideration, thus it is basic that we upgrade our activities to pick a specialty which suits our inclinations, it ought to be something that you are prepared to deal with for quite a while of your life.

    Zero in on making an intuitive substance that can be discovered when somebody looks for it, the most ideal approach to do is to is utilize significant hashtags on Facebook, Twitter, etc.

    2-Create steady, quality posts that are relatable

    Today, the web has enough data however we can help our supporters discover quality data that isn’t excess by posting relatable substance according to our niche, recall, forthright, valuable, and quality substance is as yet restricted on the web, consequently assuming you give individuals what they are searching for reliably, gradually and slowly, you will see considerable development in individuals who follow you.

    3-Social media showcasing/connecting websites

    Social media marketing is perhaps the most ideal approach to get ideal reach online, to see speedy outcomes, posting cool videos, and opinion on the latest happenings are some methods which can be deployed. If one has a website on their name or related to their field of work then those can be attached on social media profiles to promote them better.

    In a nutshell, we can conclude that, according to Durgesh Dhaker, the top way to grow your social media presence is by being relevant and consistent with the content that is suited to the tastes of your target audience, linking several web pages and blogs to boost traffic and last but not the least correct marketing of your content that can lead to conversions.


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