‘Shoddy haircut’: Consumer panel orders ITC Maurya to pay Rs 2 cr to woman

36

New Delhi, Sep 23 | The National Consumer Disputes Redressal Commission has awarded a whopping Rs 2 crore compensation to a woman whose dream to be a top model was shattered due to a haircut gone wrong by ill-trained staff at ITC Maurya Salon in the capital.

A bench of President Justice R.K. Agrawal and member S M Kantikar said: “There is no doubt that the women are very cautious and careful with regard to their hair. They spend a handsome amount on keeping the hair in good condition. They are also emotionally attached with their hair”.

The commission directed the ITC to pay Rs 2 crore to complainant Aashna Roy within eight weeks for deficiency in service under the Consumer Protection Act. “The Opposite Party No 2 is also guilty of medical negligence in hair treatment. Her scalp was burnt and still there is allergy and itching due to fault of the staff of Opposite Party No 2,” noted the commission, in its order of September 21.

Roy said she has undergone severe mental breakdown and lost self-esteem, and also refrained from social activities. “She is a communication professional and required to be involved in meeting and interactive sessions. But she lost her self-confidence due to little hair. She has also suffered loss of income due to mental breakdown after the shoddy haircut and thereafter the torturous hair treatment. She left her job also,” noted the bench.

The bench said Roy has been a model for hair products because of her long hair and she has done modelling for big brands. “But due to hair cutting against her instructions… she lost her expected assignments and suffered a huge loss which completely changed her lifestyle and shattered her dream to be a top model,” it added.

The commission said: “There is no doubt that realising the mistake done by its staff, the Opposite Party No 2 offered the free hair treatment to the complainant and complainant was not attended to for a gesture. Hence, we are of the considered view that the complainant is a consumer.”

The bench added that she was also working as senior management professional and earning a decent income. “She underwent severe mental breakdown and trauma due to negligence of the Opposite Party No 2 in cutting her hair and could not concentrate on her job and finally she lost her job,” it noted.

Roy, in her plea, submitted that she went to the salon, which she used to visit since 2004, on April 12, 2018, for “hairstyling to have a clean and groomed appearance before the interview panel”. However, the hairdresser, chopped off her entire hair leaving only 4 inches from the top and barely touching her shoulders – which she had not instructed.

She was again called on May 3, 2018, after complaining to the management, for hair treatment. However, during the treatment, her hair and scalp got completely damaged with excess ammonia and there was lot of irritation in the scalp.

Source: IANS

Next Story

Does MBA really help in getting a better job offer ?

Does MBA really help in getting a better job offer ?

Most students pursuing an MBA come with the sole objective of having a decent job offer or a promotion in the existing job soon after completion of the MBA. And most of them take loans to pursue this career dream. According to a recent survey by education portal Campusutra.com  74% MBA 2022-24 aspirants said they would opt for education loans.

There are exceptional cases like those seeking master’s degree or may have a family business to take care of or an entrepreneurial venture in mind. But the exception cases are barely 1%. For the rest 99%, a management degree is a ticket to a dream job through campus placements or leap towards career enhancements. Stakes are high as many of them quit their jobs which essentially means loss of 2 years of income, apprehension and uncertainty of the job market. On top of that, the pressure to pay back the education loans. Hence the returns have to be high. There is more than just the management degree. Colleges need to ensure that they offer quality management education which enables them to be prepared for not just the demands of recruiters and for a decent job but also to sustain and achieve, all along their career path.

  • So, what exactly are the B Schools doing to prepare their students for the job market and make them industry ready ?
  •  Are B schools ready to deliver and prepare the future business leaders to cope up with the disrupted market ?  

These are the two key questions every MBA aspirant needs to ask, check and validate before filling the MBA application forms of management institutes. And worth mentioning that these application forms do not come cheap. An MBA aspirant who may have shortlisted 5 B Schools to apply for, may end up spending Rs 10,000.00 to Rs 15,000.00 just buying MBA / PGDM application forms.

While internship and placements data of some management institutes clearly indicates that recruiters today have specific demands. The skill sets looked for are job centric and industry oriented. MBA schools which have adopted new models of delivery and technology, redesigned their courses, built an effective evaluation process and prepared the students to cope with the dynamic business scenario, have done great with campus placements despite the economic slow down.

However, the skill set being looked for by a consulting company like Deloitte or KPMG may be quite different from FMCG or a manufacturing sector. Institutes need to acknowledge this fact and act accordingly.

  • Management institutes should ensure that students are intellectually engaged, self motivated and adapt to changes fast. In one word ‘VUCA ready’.
  • B Schools should encourage students to participate in national and international competitive events, simulations of business scenarios.
  • Institutes should have the right mix of faculty members with industry exposure and pure academics.

The placement records of 2021 across top management institutes indicated the fact that recruitment is happening, skilled talent is in demand and certain management institutions continued to attract recruiters even in the middle of an ongoing crisis.

It is time, all management institutes rise to the occasion, understand market realities and identify areas of improvement at both ends – students and faculty.

After all, the stakes are high at both ends. B Schools taking corrective measures will stay while those which are lagging will end up shutting down.

Author Name : Nirmalya Pal

LEAVE A REPLY

Please enter your comment!
Please enter your name here